Privacy Policy
How we collect, use and protect your personal information.
Who we are
[Company legal name] trading as Imperial Hair London ("we", "us") of [registered address], Thailand. We are the data controller for the personal information you share with us under Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). Contact: [email address].
What we collect
- Contact details you give us, such as your name, phone number and email address.
- Your answers to our free hair assessment and Plan Finder.
- Photos and information about your hair that you choose to send us.
- Appointment and treatment notes.
- Basic website usage information collected through cookies (see our Cookie Policy).
How we use it
- To reply to your enquiry and arrange your consultation.
- To plan and provide your treatment and aftercare.
- To manage appointments and payments.
- To improve our website and services.
We do not sell your personal information.
Information about your hair and health
Photos and details about hair loss can count as sensitive (health) information under the PDPA. We only collect and use them with your explicit consent, only to plan and provide your treatment, and you can ask us to delete them at any time.
Who we share it with
Trusted service providers that help us run our business, such as [LINE, WhatsApp, WeChat and Telegram for messaging], [booking system], [email provider] and [payment provider]. They may only use your information to provide their service to us. Some of them store information outside Thailand; [explain how you protect it].
How long we keep it
[For example: we keep client records for X years after your last appointment, and enquiries that don't lead to a booking for X months.]
Your rights
You can ask to access, correct or delete your personal information, object to how we use it, or withdraw consent at any time by contacting [email address]. You can also move your information to another provider, or ask us to restrict how we use it. If you are unhappy with how we handle your information, you can complain to the Office of the Personal Data Protection Committee (PDPC).